Service Technician

About the role

PBS Cayman is looking for a hands-on, customer-focused Service Technician to join its Service team. You will install, maintain and repair the technology customers rely on every day, from printers to ATMs, network equipment and software, and be the first person on site for customers in your area. The role reports to the Technical Service Manager.

Key responsibilities

• Respond quickly to customer installation, maintenance and service calls and get customers back up and running.
• Install, set up, test and calibrate equipment, including NCR ATMs, printers and other hardware.
• Carry out regular preventative maintenance, such as cleaning, calibrating and adjusting equipment.
• Support customers across hardware, networking, multi-vendor equipment and software.
• Keep accurate records of service work and handle customer information in confidence.

Required profile

• Bachelor's degree.
• 3 to 4 years' experience in a similar role.
• Valid driver's licence.
• Strong customer service skills and the confidence to work independently.

What we offer

• A competitive salary paid monthly.
• Health insurance and pension.
• Vacation leave.
• Varied, hands-on work across ATMs, print, networking equipment and software.

Working hours are Monday to Friday, 8:00 a.m. to 6:00 p.m., with occasional weekend work depending on client needs. Before an offer is made, applicants must provide a completed application form, a health and physical report, a police clearance and proof of a valid driver's licence. This is one vacancy; applications from Caymanians, spouses of Caymanians and RERC holders who are qualified and willing to fill the position receive first consideration.