Medical Receptionist & Billing Administrator

About the role

An established healthcare provider in Grand Cayman is looking for a professional, organized and patient-focused Medical Receptionist & Billing Administrator to join its administrative team. The role combines front-desk reception, patient coordination, medical billing and insurance administration, and suits someone with experience in medical reception, health insurance administration and billing who enjoys combining patient interaction with detailed administrative work.

Key responsibilities

• Welcome patients and provide professional, friendly front-desk service
• Manage patient check-ins and check-outs, and schedule appointments across multiple departments
• Answer patient enquiries in person, by telephone and by email, and maintain accurate, confidential patient records
• Verify, interpret and explain health insurance benefits to patients
• Process patient payments and record transactions in billing and insurance systems
• Assist with insurance claim submissions and liaise with insurance providers on claims, medical codes and classifications
• Explain patient charges, outstanding balances and payment responsibilities, and investigate billing discrepancies and disputes
• Follow up on outstanding balances and support debt recovery, and coordinate with clinical staff on billing codes

Required profile

• Previous experience in medical reception, medical billing, insurance administration or healthcare administration is a must
• Good understanding of health insurance benefits, claims processing and patient billing
• Open to Caymanians, Permanent Residents and RERC holders with the right to work in Cayman

Required skills

• Handling payments, reconciling billing information and resolving discrepancies
• Confident use of computerized administrative and billing systems
• Managing multiple priorities in a busy clinical environment