CSC Tier 1 Engineer – IT Service Desk

About the role

This client‑facing position provides first‑ and second‑level technical support to both internal and external customers. The engineer works in a rotational on‑call schedule, ensuring high‑quality service standards across the organization.

Key responsibilities

• Deliver high‑quality technical support and resolve hardware, software, and network issues.
• Manage and maintain Microsoft 365, Azure, Intune, and BitLocker deployments.
• Install, configure, and support PCs, laptops, printers, and multifunction devices.
• Administer Active Directory, Group Policies, and Veeam Backup solutions.
• Monitor anti‑virus solutions and maintain remote desktop environments (Citrix/MS RDS).
• Provide timely end‑user assistance and contribute to IT project delivery and documentation.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, or equivalent.
• Minimum 3 years of experience in an IT firm or Value‑Added Reseller.
• Strong technical documentation abilities and client‑facing communication skills.
• Microsoft 365 certification with hands‑on experience in Office 365, Azure, and Intune.
• Effective problem‑solving mindset and customer‑centric approach.

Required skills

• Microsoft 365, Azure, Intune, BitLocker
• Windows 10 or higher, Active Directory, Group Policy
• Veeam Backup, anti‑virus solutions
• Citrix and Microsoft RDS remote desktop environments
• Hardware troubleshooting for HP, Dell, Lenovo
• Printer and multifunction device support

What we offer

• Opportunity to work with a leading telecommunications group operating in over 40 markets.
• Dynamic, collaborative environment with on‑call rotation and shift work.
• Commitment to equal employment opportunities and professional growth.