Datacenter Technician – Network L1 / Data Center Support

About the role

We are looking for experienced Network L1 / Data Center Technicians to provide on‑site technical support for customer locations in the Cayman Islands. The role is freelance, dispatch‑based and requires independent work on‑site while collaborating with remote engineering teams.

Key responsibilities

• Provide on‑site support for PCs, laptops, televisions, projectors, phones, peripherals and security equipment.
• Address and complete assigned service work orders, documenting updates and reports.
• Troubleshoot basic hardware, connectivity and infrastructure issues.
• Assist with data‑center and application‑infrastructure support, including switches, routers and firewalls under remote guidance.
• Perform hardware replacement, integration and basic configuration of network devices.
• Support backup, tape and Microsoft Exchange‑related infrastructure when required.
• Maintain clear communication with customers, on‑site personnel and remote technical teams.

Required profile

• 2–5 years of experience in IT infrastructure, network, data‑center or field support.
• Ability to work independently on‑site and follow remote engineering instructions.
• Strong documentation and reporting skills.
• Good verbal and written communication in English.

Required skills

• PC and laptop hardware support
• Network cabling (Layer 1)
• Switch, router and firewall configuration
• Layer 1 / Layer 2 troubleshooting
• Data‑center equipment handling
• Hardware replacement and installation
• Backup, tape and Microsoft Exchange infrastructure basics

What we offer

• Freelance compensation: $15 USD per hour (or $60 half‑day, $100 full‑day)
• Mandatory online technical training provided at no cost
• Opportunities to work on diverse on‑site projects across the Cayman Islands