Private Banking Manager (Pan-Caribbean)

About the role

RBC Caribbean is looking for an experienced banking professional to join its Private Banking team as Manager Private Banking, advising Ultra High Net Worth (UHNW) clients across the Caribbean. The role is flexible in location and may be based in any RBC Caribbean Banking market where the successful candidate currently lives. It supports the Director Private Banking and sits within the Client Relationship Team, with a focus on the Black Card Experience.

Key responsibilities

• Create memorable interactions with UHNW clients, proactively identifying their needs and introducing tailored RBC solutions as an everyday banking expert, with high-level concierge service, transaction excellence, digital education and opportunity spotting.
• Contribute to business development through weekly planning and strategy sessions, and own business development leads.
• Resolve client concerns efficiently, ensure proper onboarding and keep KYC information current, resolving issues at first point of contact.
• Support client contact plans, schedule annual reviews and position new banking solutions to maximise relationship potential.
• Champion digital education, teaching clients and their families about digital banking channels, mobile capabilities, SSRT and fraud mitigation.
• Collaborate with the CRT to identify and mitigate operational risks such as fraud, and ensure accurate KYC documentation, data integrity and transaction verification in line with RBC policies.

Required profile

• Minimum of 5-7 years of banking experience.
• Bachelor's degree in a financial discipline and professional certifications.
• Proven experience in private banking, wealth management or high-net-worth client relationship management.
• Knowledge of KYC/AML procedures and regulatory requirements.
• Nice to have: IFIC accreditation or equivalent, experience leading financial literacy initiatives, and familiarity with AI tools and emerging banking technologies.

Required skills

• Strong understanding of banking products and services for affluent clientele.
• Proficiency with core banking systems and digital platforms.
• Excellent communication, collaboration and client-stewardship skills.

What we offer

• Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions and stock where applicable.
• Coaching and development opportunities with leadership support.
• A dynamic, collaborative team with progressively greater accountabilities.