Customer Experience Associate – Cayman

About the role

We require an experienced individual to fill the position of Customer Experience Associate at our Cayman branch. Reporting to the General Manager, the successful candidate will provide support to the department to ensure that service standards are achieved in the production of motor policies.

Key responsibilities

• Provide quotations.
• Review policies before renewal, calculate renewal premiums and loss ratios, and dispatch renewal schedules.
• Calculate insurance premiums and give information to the brokers.
• Vet proposals.

Required profile

• Bachelor’s Degree in Business Administration or Management Studies.
• Insurance Diploma or equivalent.
• Minimum of six GCE ‘O’ Level/CXC General Proficiency subjects or equivalent.
• Computer literate.
• Ability to communicate effectively in oral and written form.

Required skills

• Hands‑on knowledge of mainframe terminals.
• Computer literacy.