Administrative Supervisor - Healthcare

About the role

An established healthcare organization in Grand Cayman is looking for an experienced Administrative Supervisor to oversee its administrative operations, with a focus on medical billing, insurance claims, team leadership and operational efficiency. The role works closely with the Director of Operations, clinical teams and the Finance Department, and suits someone with a strong background in Cayman Islands medical billing and coding.

Key responsibilities

• Supervise daily reception, billing and claims activities, and recruit, onboard and train administrative staff
• Prepare monthly staff schedules, manage leave requests and coach and mentor team members
• Conduct performance evaluations, support administrative policies and procedures, and review closing reports, bank deposits and outstanding patient balances
• Oversee billing accuracy, invoice generation and insurance claim submissions, and liaise with insurance providers, clinical staff and Finance
• Review pending claims, troubleshoot rejected submissions and ensure correct use of billing codes, co-payments and deductibles
• Run regular billing audits, train staff on billing procedures and support purchasing and supply coordination

Required profile

• Minimum 2 years' experience in medical billing and coding in the Cayman Islands (essential)
• At least 1 year of supervisory experience and at least 5 years of customer service experience
• Bachelor's degree in Business Administration or equivalent experience; management experience may substitute for formal qualifications
• Experience coordinating administrative teams and managing staff schedules

Required skills

• Understanding of medical insurance claims, coding, co-payments, deductibles and benefit verification
• Ability to resolve billing discrepancies and operational issues
• Strong organizational, time management and problem-solving skills
• Excellent written and verbal communication