Night Auditor - Westin Grand Cayman Seven Mile Beach Resort & Spa

About the role

The Westin Grand Cayman Seven Mile Beach Resort & Spa, managed by Pyramid Global Hospitality, is hiring a Night Auditor. The role covers end-of-day financial reconciliation, guest services overnight and preparation of the night audit report package.

Key responsibilities

• Perform the end-of-day bookkeeping: reconcile all revenue centres (Food & Beverage, Front Office, retail) and verify that credit card, cash and room charge transactions are balanced and compliant with internal audit standards.
• Execute the End of Day sequence in the Property Management System (PMS), ensuring guest accounts are processed, room rates verified and tax postings accurate.
• Act as the main point of contact for guests from 11:00 PM to 7:00 AM, handling late check-ins, early departures and reservation inquiries while managing the switchboard.
• Resolve guest complaints and maintenance emergencies independently, escalating only when necessary.
• Prepare and distribute the Night Audit package (Manager's Report, Occupancy Forecast, Revenue Summary, No-Show reports) to department heads.
• Maintain a detailed shift log and conduct walk reports and property sweeps; monitor security cameras and lead emergency protocols during the shift.

Required profile

• Minimum of 3-4 years' experience in a luxury resort/hotel Night Audit, plus at least 1 year of general Front Office experience.
• Strong mathematical aptitude and mastery of spoken and written English.
• Ability to work a demanding schedule including weekends, public holidays and overnight shifts (11am to 7am), sometimes starting earlier or ending later.
• Occasional on-call support required.

Required skills

• Advanced working knowledge of OPERA PMS (strictly required).
• Proficiency in Microsoft Office, especially Excel for manual data entry and income journaling.

What we offer

• Pay of CI$8.50 to CI$10.50 depending on experience and location.
• Wage package, benefit plans, professional development, bonuses and travel perks.
• Opportunity to grow across a portfolio of 100 hotels and resorts.