PBX Operator – Hotel Telephone Reception

About the role

The hotel needs a PBX operator who answers the incoming phone lines, handles guest requests and makes reservations. The role is professional, friendly and helpful, and covers telephone service, messages, faxes, wake-up calls and in-room dining orders.

Key responsibilities

• Answer calls within three rings and act as the centre of communication in emergencies
• Maintain an alphabetical guest list and checked-out registration cards by check-out date
• Provide telephone and message service to guests, sales and management teams; check message lights and deliver messages to rooms
• Receive and distribute faxes, record and give wake-up calls, and assist with dialing and credit card calling
• Take in-room dining orders, follow up with servers and the kitchen, and handle dining inquiries
• Assist with safety deposit boxes, provide long-distance charge information and produce department reports
• Test trunk lines and other tests to keep the telephone system working
• Read the logbook at the start of each shift, communicate with sister properties and perform other administrative duties as needed

Required profile

• Hospitality degree preferred; high school diploma required
• At least 1 year of front-of-house experience in a luxury hotel or resort
• Knowledge of the local area, its services, attractions and events
• Able to work under pressure during busy arrival and departure periods
• Familiar with hotel systems and able to enter information accurately
• Flexible schedule, including evenings, weekends and holidays

Required skills

• Preferred: experience with Opera, Hotsos and Kipsu
• Preferred: knowledge of hotel systems and operations

What we offer

• Pay of $9.00 to $11.00 USD per hour, plus gratuities