General Manager / Managing Director - Westin Grand Cayman

About the role

Pyramid Global Hospitality is seeking an accomplished General Manager/Managing Director to lead the Westin Grand Cayman Seven Mile Beach Resort & Spa and the nearby Sunshine Hotel and Suites Grand Cayman. The role covers strategic and operational leadership of both properties, with a focus on guest experience, financial performance and a strong connection with the local community.

Key responsibilities

• Develop and execute a strategic plan for growth and profitability, build relationships with owners and asset managers, and set long-term goals.
• Lead department heads and staff, providing mentoring and fostering teamwork.
• Oversee front office, housekeeping, food and beverage, banquets, recreational facilities and spa, ensuring efficient operations and high service quality.
• Create and manage the resort budget, monitor financial performance, and drive revenue through pricing, upselling and new offerings.
• Foster a guest-centric culture, address guest feedback promptly and improve satisfaction and loyalty.
• Maintain facilities, implement sustainability initiatives, manage capital projects and renovations, and ensure regulatory and health and safety compliance.

Required profile

• Proven track record as a high-volume resort GM or MD; Caribbean island or international seasonal resort experience preferred.
• Minimum of 10 years of hospitality experience showing progressive growth.
• College degree or equivalent, preferably in Hospitality or Travel & Tourism Management.
• Bi-lingual English and Spanish preferred.
• Experience renovating hotels strongly preferred; Marriott and independent hotel experience a plus.

Required skills

• Strong resort/hotel preventative maintenance and facilities management acumen.
• Leadership, communication, problem-solving and critical thinking skills.
• Ability to communicate with owners, asset managers and stakeholders.
• Flexibility to work varying shifts, including weekends and holidays.