Technical Support Engineer - Cayman Islands

About the role

Options, a global financial technology company, is hiring a Technical Support Engineer to work on-site with its client's technology team and with Options technology professionals, supporting options trading operations and the technology infrastructure. The role suits motivated, self-driven people who want to develop their skills in financial technology.

Key responsibilities

• Act as the client's primary technical contact, providing on-site support for all Options technology systems.
• Monitor internal system health and performance, performing regular maintenance such as software updates and configuration changes.
• Diagnose and resolve technical issues, escalating complex problems to internal teams.
• Respond to client incidents and service requests within defined SLAs, following incident management processes.
• Build relationships with key client stakeholders and act as a trusted technical advisor.
• Work with Options Technology teams on system enhancements and upgrades, including testing and validation.

Required profile

• Bachelor's degree in computer science, IT or a related field, or equivalent experience.
• 1-2 years' experience in a similar on-site technical support role within financial services.
• Excellent verbal and written communication, and the ability to explain technical information clearly.
• Proven ability to understand and meet client requirements, and adaptability in a fast-paced environment.
• Research, writing and organisational skills, attention to detail, and ability to work independently and manage your own workload.
• Willingness to travel and a passion for innovation in financial technology.

Required skills

• Strong knowledge of Microsoft 365, Azure, endpoint management, device deployment and antivirus troubleshooting.
• Strong troubleshooting and diagnostic skills.
• Advantageous: CompTIA A+, Microsoft Certified Solutions Associate (MCSA) or similar certifications.

What we offer

• A competitive salary and a range of bonus incentives.
• Comprehensive healthcare support, risk benefits and digital wellness resources.
• Enhanced family leave benefits.
• Professional learning platforms and internal development programmes.
• Pension/retirement schemes.

To apply, send a CV and cover letter through the Options careers page.