Receptionist

About the role

Cayman First, a property and casualty and health insurer, is looking for a Receptionist to act as its first point of contact and help run smooth front-office operations. The role welcomes guests, assists customers and provides administrative support, covering front-desk duties such as directing visitors, handling calls, managing company mail, processing customer payments and coordinating internal office support.

Key responsibilities

• Greet and welcome guests and direct customers to the appropriate Customer Service Representative
• Maintain a clean, organized and professional reception area with customer service materials
• Provide accurate information in person, by phone or by email
• Plan and support office operations to improve efficiency
• Handle all incoming and outgoing mail and parcels, including receiving, sorting and distributing daily mail, deliveries and courier packages
• Stock and replenish kitchen supplies and occasionally order food for internal meetings and events
• Process customer payments, handle cash and debit transactions and work with the Accounts department on accurate recording and reconciliation
• Order and stock office supplies, and place orders for marketing items, corporate gifts and new supplies
• Support events and programs, including staff events, the social committee, donations, catering and corporate sponsorships

Required profile

• High school diploma or higher
• At least three years of experience as a receptionist or in a customer service function
• Past experience handling payment transactions; basic knowledge of accounting is an asset
• Strong attention to detail, excellent verbal and written communication, and strong customer service skills
• Able to handle urgent matters promptly, highly organized and able to multitask in a fast-paced environment
• Dependable team player with a positive, professional attitude

Required skills

• Microsoft Word, Excel and Outlook
• Payment transaction handling

What we offer

• Competitive compensation with eligibility for a discretionary bonus
• Subsidized health insurance for employees and dependents
• Preferred home and motor insurance
• Company culture and work-life balance