Document Specialist - FSO Core Business Services

About the role

EY's Enterprise Support Services team delivers high-quality, brand-aligned deliverables across the firm. As a Document Specialist in the FSO Core Business Services team, you will ensure accuracy, consistency and excellence in every document produced, collaborating with internal teams to meet tight deadlines, manage project workflows and uphold EY's brand standards.

Key responsibilities

• Create, format and edit client-facing and internal documents using firm-standard templates and tools
• Manage document production from start to finish, including formatting, proofreading, digital output and archiving
• Type text, perform mail merges, spell checks and formatting reviews
• Import graphics and data from other applications and prepare files for digital output and print production
• Manage time and resources to meet project deadlines and communicate project scope and schedule changes
• Archive electronic files according to team protocols and conduct random quality inspections
• Use the EY database to manage workflow and project tracking
• Coach new team members on formatting standards and EY automation tools and share best practices

Required profile

• Associate's degree or equivalent work experience
• 4-5 years of relevant experience in document production or a related field
• Strong knowledge of document styles, templates, macros and formatting standards
• Attention to detail, ability to work under pressure, and strong customer service orientation
• Ideally, experience coaching and mentoring others and managing multiple priorities

Required skills

• Advanced proficiency in Microsoft Word (styles and macros), Excel and PowerPoint
• Familiarity with InDesign
• Typing speed of at least 70 wpm and statistical typing of numbers, text and tables
• Comfortable using AI tools to improve efficiency