Customer Service Specialist

About the role

We are looking for a professional, friendly and organised individual to join our team as a Customer Service Specialist. In this fast‑paced environment you will be the first point of contact for our customers, ensuring their inquiries are handled efficiently and their experience remains positive.

Key responsibilities

• Answer and direct incoming telephone calls.
• Schedule and confirm appointments with clients.
• Provide support to the Customer Advisory team.
• Process customer payments and invoices, and follow up on outstanding balances.
• Respond to customer enquiries and coordinate internal requests.
• Perform data entry, filing, scanning and general administrative tasks.

Required profile

• Minimum 3 years of experience in customer service, reception or administrative roles.
• Excellent communication and interpersonal abilities.
• Strong computer literacy and administrative competence.
• Confidence in handling customer payments.

Required skills

What we offer

• Opportunity to work in a dynamic, customer‑focused environment.
• Professional development and growth prospects.