Collections Analyst - Billing Team

About the role

A law firm is looking for a detailed-oriented and proactive Collections Analyst to join its Billing Team within the Finance department. The role manages the firm's account receivable portfolio, ensures timely collection of outstanding invoices, resolves billing discrepancies and reduces delinquent accounts. Reporting to the Head of Finance, the position calls for strong analytical skills, excellent communication and the ability to work with attorneys, internal departments and clients to optimise cash flow while keeping positive client relationships.

Key responsibilities

• Monitor and manage assigned client accounts to collect outstanding invoices on time according to firm policy.
• Identify, allocate and record cash receipts across several bank accounts accurately.
• Generate and distribute monthly statements via Aderant.
• Review aged receivable reports, flag delinquent accounts and take proactive steps to secure payment.
• Communicate professionally with clients, in-house counsel and corporate accounts payable departments about billing questions, payment status and disputes.
• Work with attorneys, billing specialists and finance staff to resolve invoice discrepancies, fee arrangements and client adjustments.
• Maintain detailed collection notes and correspondence in the financial management system.
• Analyse payment trends and recommend improvements to billing and collection efficiency.
• Prepare weekly and monthly reports on collection progress, outstanding balances and at-risk accounts.
• Support month-end and year-end closing by reconciling client accounts and verifying payment postings.
• Ensure compliance with client billing guidelines, engagement letters and ethical standards on client funds and trust accounts.
• Assist with special projects, audits and process improvements, and perform other duties as needed.

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration or a related field; equivalent experience may be considered.
• 2-4 years of experience in accounts receivable, billing or collections, preferably in a law firm or professional services environment.
• Knowledge of legal billing and collection practices, including client billing guidelines, matter management systems and e-billing platforms (e.g. Legal Tracker, CounselLink, TyMetrix).
• Understanding of law firm financial operations, including trust accounting and retainer management.
• Prior experience working directly with attorneys or client relationship managers on sensitive billing matters is preferred; experience with international or multi-currency receivables is an asset.

Required skills

• Proficiency in Microsoft Office, especially Excel.
• Experience with Aderant, ViewPoint or similar legal accounting systems is required.
• Strong analytical and problem-solving skills, attention to detail and accuracy.
• Excellent communication and interpersonal skills, and the ability to work independently in a fast-paced environment.

What we offer

• Salary commensurate with qualifications and experience.
• 20 days of leave per calendar year.
• Statutory health and pension benefits.

Candidates must submit an updated CV through the company's website by Monday, 30 November 2026.