Junior IT Technician

About the role

A technical support team in a managed services environment is looking for a junior IT technician to help keep IT services running reliably. The role provides hands-on technical assistance to customers, resolves day-to-day IT issues and supports computer systems, peripherals and network equipment.

Key responsibilities

• Provide prompt, on-site technical support to users facing hardware, software or connectivity issues.
• Install, configure, repair and maintain computers, kiosks and their applications.
• Diagnose desktop problems and help set up and troubleshoot printers and other peripherals.
• Respond to system failures and support recovery to minimise downtime and restore critical services.
• Communicate with customers to understand issues, explain solutions and deliver a professional support experience.

Required profile

• At least 1 year of experience in technical support.
• IT qualification, preferably an associate degree or diploma.
• Flexibility to work a varied 8-hour shift pattern between 5:00 and 22:00, with 2 days off each week.

Required skills

• Computer hardware: PCs, kiosks, workstations and related components.
• Peripherals: printers and other connected devices.
• Networking equipment: routers, switches and network cabling.
• Software: installation, configuration, maintenance and troubleshooting of applications.
• Network connectivity: diagnosing and resolving connection issues.
• IT support tools: hardware diagnostic and troubleshooting tools used for on-site support.