E-Billing Supervisor

About the role

The Maples Group, a professional services firm offering financial and legal services, is looking for an E-Billing Supervisor based in the Cayman Islands. The supervisor reports directly to the Global Collections Manager and oversees the Cayman Islands-based E-Billing team.

Key responsibilities

• Directly supervise the e-billing team, including workload distribution, training and development, and ensuring a high level of customer service
• Analyse team performance reviews, feedback and action plans to drive continuous improvement
• Develop the team's skills and knowledge so they meet SLA targets and their yearly SMART objectives
• Work with Senior E-Billing Specialists to ensure invoices are uploaded on time and to understand client billing requirements
• Improve current e-billing processes by introducing improvements and efficiencies in workflows
• Act as the escalation point for Senior E-Billing Specialists and ensure queries are resolved promptly
• Challenge internal and external stakeholders and build strong working relationships

Required profile

• Prior e-billing knowledge and supervisory experience
• Accounts department experience including reconciliation
• Demonstrated experience managing team performance using operational metrics
• Process documentation, review and development expertise
• Strong query resolution and data entry skills with first-time accuracy
• Experience in a multi-currency or shared service environment preferred but not essential

Required skills

• Previous experience with BillBlast and Aderant
• Good IT skills and experience with financial applications
• Strong proficiency in Excel and Word

What we offer

• Health coverage (medical, dental and optical)
• Vacation packages and educational assistance
• Savings or pension plan and life insurance
• Travel insurance and global mental wellness programme
• Sports clubs and social events