Document Specialist – Enterprise Support Services

About the role

EY’s Enterprise Support Services team is looking for a Document Specialist to ensure accuracy, consistency, and excellence in all client‑facing and internal documents. You will work closely with EY professionals, manage end‑to‑end document production, and uphold the firm’s brand standards while meeting tight deadlines.

Key responsibilities

• Create, format, and edit documents using EY templates and brand standards.
• Perform text typing, mail merges, spell checks, and formatting reviews.
• Import graphics and data from other applications into documents.
• Prepare files for digital output and assist with print production.
• Manage time and resources to meet project deadlines.
• Archive electronic files according to team protocols.
• Train and coach new team members on formatting standards and EY automation tools.
• Communicate project scope, negotiate deadlines, and manage schedule changes.
• Conduct random quality inspections to ensure adherence to EY’s quality standards.
• Use the EY database to manage workflow and project tracking.
• Promote collaboration and share leading practices across the team.

Required profile

• Exceptional attention to detail and ability to produce high‑quality work under pressure.
• Strong customer‑service orientation and interpersonal skills.
• Ability to work independently and as part of a team.
• Comfortable using AI tools to enhance efficiency and productivity.

Required skills

• Advanced proficiency in Microsoft Word (styles, macros, formatting).
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Experience with mail merge and spell‑check functions.
• Document formatting and template management.
• Use of AI tools for document production.